11. Disputes

11.1.    If a dispute arises out of or relates to this Agreement (Dispute), a party may not commence any court or arbitration proceedings relating to the Dispute unless it has
  complied with the following paragraphs of this clause, except where the party seeks urgent interlocutory relief.
11.2.    A party claiming the Dispute has arisen must give written notice to the other party specifying the nature of the Dispute.
11.3.    On receipt of that notice, the parties will use all reasonable endeavours to resolve the Dispute by discussion, consultation, negotiation or other informal means.
11.4.    If the Dispute is not resolved within 15 Business Days of the notice being given pursuant to clause 11.2 (or within such further period agreed in writing by the
  parties), either party may, by giving written notice to the other party, require the Dispute to be determined by the arbitration of a single arbitrator. The arbitrator will
  be appointed by the parties or, failing agreement within five Business Days of the notice requiring arbitration, on application of either party. The arbitration will be
  conducted as soon as possible and in accordance with the provisions of the Current Arbitration Act within the territory of the Workbench software provider.